The Send or attend API has been a great way for businesses to implement push notifications and IoT devices into their customer service operations. However, with the addition of the new SMS API, which is accessible through the RESTful interface of Commerce Without Limits on Android and iOS, things have come a long way from simply pushing an SMS message to customers.
The new platform enables any business to deliver customer service messages directly via text message. This means that instead of sending out emails or other forms of communication with limited reach, companies can now leave people in touch with customers 24/7 through instant messaging. In this article, we’ll go over how you can implement the new SMS API Canada into your company’s processes so that every customer receives customer service assistance right away.
What is the Send or Attend API?
The Send or Attend API is a set of tools and functions that give businesses the ability to send and receive text messages to and from customers. The API allows businesses to build automated customer service systems that reach every customer in the appropriate time frame.
This is great for businesses that have customers that may not be close to their location and require assistance immediately. The API allows businesses to create “senders” that can send text messages, and “recipients” that can receive these messages.
How It Works With the Commerce Without Limits SMS Platform
The functionality of the SMS API is provided through the Commerce Without Limits (CWL) SMS platform. The API is implemented in JSON and consists of seven major parts:
- Sending a message
- Sending and receiving attachments
- Replying to a message
- Raising a topic
- Confirming a transaction
- Finalization
Supported Features
The following are the supported features of the API:
Send or Attend: This sends a text message to an address (sender) that contains the required information.
Create a Topic: This enables the creation of a topic in which the customer service assistance is sent.
Send a General Message: This sends a text message that includes important information such as the reason for the message, the time of receipt, and the results of the action taken.
Send an Invite: This sends a regular text message that includes information such as the reason for sending the invitation, the time of sending, and the result of the invitation.
Send an E-Mail: This sends a regular text message that includes the details of the issue, the date, the time of sending, and the result of the sending.
Track an Order: This sends a regular text message that includes the details of the order, the status of the order, the reason for the text message, and the finalization result.
Track a Customer: This sends a regular text message that includes the details of the customer, the reason for the text message, and the finalization result.
Track a Contact: This sends a regular text message that includes the details of the contact, the reason for the text message, and the finalization result.
Triggers and Actions
There are three main triggers that the API uses to send messages:
User Invitation – When a user sends a message to the customer service representative, the API sends the conversation back to the sender.
Message – When a conversation is active, the API sends the message to the recipient.
Activity – When an activity takes place, the API sends the message to the recipient.
Using the New SMS API with Commerce Without Limits
The following steps show you how to integrate the new API with your existing business process.
- Identify the customers who may need assistance.
- Determine the problem that the customer is experiencing.
- Identify the necessary steps for the customer service representative to take to correct the issue.
- Determine the actions that the representative should take next.
- Send the required information to the customer.
- Confirm the issue has been resolved.
- Finalize the transaction.
Conclusion
The Send or Attend API has been a great way for businesses to implement push notifications and IoT devices into their customer service operations. However, with the addition of the new SMS API, which is accessible through the RESTful interface of Commerce Without Limits on Android and iOS, things have come a long way from simply pushing an SMS message to customers.
The new platform enables any business to deliver customer service messages directly via text message. This means that instead of sending out emails or other forms of communication with limited reach, companies can now leave people in touch with customers 24/7 through instant messaging. In this article, we’ll go over how you can implement the new SMS API into your company’s processes so that every customer receives customer service assistance right away.
